Quality-of-life Assessment
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HOW SHOULD INTERVIEWS BE CONDUCTED?
Introduce yourself and spend a few minutes establishing rapport with each resident. Develop rapport by finding a way to connect with the resident based on his or her background information. For example, you might open with: "I hear that you lived in Berkeley. I also used to live in the Bay Area…"
Follow good interviewing techniques: Your mouth should be clearly visible to the resident. You can help the resident focus his or her attention by using the person's name and by using touch. Situate yourself so that you are as level as possible with the resident's eyes.
Make sure the resident can hear you and understands each question to the greatest extent possible. You may need to check the person's hearing aide.
Reassure the resident that his or her responses will be kept confidential. Feel free to adopt the preface we often use: "Everything you tell me will be kept private. I will not tell the staff (the people who work here) what you say. Some of these questions are personal, so if there are any questions that you feel uncomfortable answering, you don't have to answer. Also, some of my questions may seem silly but please try to answer as many as you can. You may discontinue this interview at any time and it will in no way affect the care you receive. (Our state) law requires that I report abuse. If this occurs, I will tell you exactly what I plan to tell the social worker here, and you will be protected from any further harm from staff."
Avoid awakening residents or interrupting social visits, meals, or activities to conduct an interview.
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