Quality-of-life Assessment
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YOUR ASSIGNMENT
- Pick an ADL care area in need of improvement in your facility. Consider incontinence care, walking assistance, feeding assistance--to name a few.
- Develop a discrepancy question set that assesses residents' preferences for care in this area. One question, for example, might ask how often the resident receives care in this area. The companion question would then ask how often the resident would like to receive care in this area. For examples, see our quality-of-life assessment forms.
- You can score such questions by subtracting the second answer from the first. For example, if a resident says he receives a shower 3 times per week but prefers a shower 5 times per week, then the discrepancy score is -2 (i.e., 3-5 = -2). The negative difference signals unmet needs.
- To assess resident satisfaction with other aspects of the care process (e.g., the way staff actually provide showers), pose a structured, open-ended question: "If you could change something about your shower schedule or the way staff help you with your shower, what would it be?" You may learn, for example, that in addition to preferring five showers per week, the resident also prefers that his shower be given in the morning before breakfast and that staff are not always careful about keeping him covered when transporting him to and from the shower room.
Share your results with us. Please contact us, and we will report your feedback in updates to this site.
WHAT NEXT?
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