Quality-of-life Assessment
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…YIELD MIXED RESPONSES…
Answers to our questions about walking assistance (4) are typical of the responses we received in other ADL care areas:
- When asked the direct satisfaction question, "Overall, are you satisfied with how often someone helps you to walk?" 80% of 111 residents interviewed said "yes," a finding that suggests the facility is meeting the vast majority of residents' needs in this area.
- Responses to the discrepancy questions suggest otherwise, however. Overall, 81% of the respondents reported a preference for more walking assistance than was provided by staff. Specifically, their reported preferences showed that they wanted an average of two more walk assists per day than staff were actually providing to them.
- Open-ended comments spontaneously provided by residents revealed a desire for change in aspects of care other than the frequency of assistance. One resident told us, for example, that she "would like to have somewhere important to go [when walking], as opposed to just walking down the hall."
From 80% satisfied, it now appears that 81% are dissatisfied, at least with the amount of walking assistance they receive.
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