Incontinence management
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Modules - Incontinence Management
SHARE RESULTS WITH STAFF
To truly experience the "magic" of continuous quality improvement, you must share results of the control-check evaluations with the nurse aides who perform the lion's share of the work for the prompted voiding program. As we noted at the start of this step, staff members need feedback--both good and bad--to help them establish new work routines. Simply posting an updated control chart each week, for example, will enable nurse aides to make connections between their work and the impact it has on their residents. If these direct care providers can see tangible evidence of the prompted voiding program's benefits, then they are less likely to view the intervention as an additional burden and more likely to work to sustain its positive effects.
Sharing performance results also gives nurse aides the opportunity to help supervisors correct any problems that arise. Often the aides are the first to know if a resident's status has changed or if there's been a break-down in the work process. Involving these staff members in improvement efforts will also help strengthen their commitment to the program.
In addition to posting control charts, you can complete the "circle of communication" by presenting and discussing program performance results at in-service trainings and during regular staff meetings.
Consider rewarding the staff for consistently good results. The most powerful motivators are job advancements and salary increases. If these are beyond your budget, a staff pizza party every quarter for outstanding performance can't hurt.
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